When you sign up for a policy with Laka, you have 14 days to understand if it is the right product for you. If not, you can cancel and you won't be a charged a penny.
If you have made a claim within these 14 days of your policy, you will have to pay for the full month.
By law, all insurance policies have to give a minimum 14-day cooling-off period. In this period, the customer can choose to cancel their policy if they wish. The cooling-off period starts when you activate your policy.
If you do decide to part ways with us within those 14 days, we must oblige (with much sadness 😞). You won't be liable for any charges incurred during this period (if you haven't made a claim). The only thing we would ask is feedback! We thrive on feedback, and want to be better, so do be honest with us.
To cancel in the cooling-off period, you would need to login and cancel.
As always, if you need help, contact us :)